| As part of our response to COVID-19, hotels are implementing additional processes to help protect the safety of guests and team members, including new cleaning protocols | The restaurant buffet in the hotel is very bad |
|---|---|
| Our kids on the extra beds had very hard mattresses also covered fully by plastic which made them very uncomfortable | Upon our return late afternoon we found our room had not been cleaned which was annoying as we were wanting to change to go out for dinner |
However, all our subsequent interactions with the reception desk never resulted in a resolution to any issues we had.
20| Additionally, local travel restrictions may impact your trip, including requirements that hotels accept travelers only and guests comply with self-quarantine guidelines | We however had countless problems with the staff and service levels during our stay |
|---|---|
| Now I imagine the alarm is fixed | It is nicely furnished to a good standard and rooms are large and bright |
Upon leaving again in the evening we advised reception it hadn't been cleaned, advised that we were going out for the evening and requested it was cleaned before we returned.
3