| Additional non-returnable items: - Gift cards - Downloadable software products - Some health and personal care items To complete your return, we require a receipt or proof of purchase | |
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| If you need to exchange it for the same item, send us an email at onlineshop fakiehgroup | There are certain situations where only partial refunds are granted if applicable - Book with obvious signs of use - CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened - Any item not in its original condition, is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery Refunds if applicable Once your return is received and inspected, we will send you an email to notify you that we have received your returned item |
Exchanges if applicable We only replace items if they are defective or damaged.
| Shipping To return your product, you should mail your product to: Al Aziziyah Fakieh Center, Makkah 24243, Saudi Arabia You will be responsible for paying for your own shipping costs for returning your item | Several types of goods are exempt from being returned |
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| Please do not send your purchase back to the manufacturer | If you receive a refund, the cost of return shipping will be deducted from your refund |
Once the returned item is received, a gift certificate will be mailed to you.
11| Returns Our policy lasts 30 days | We will also notify you of the approval or rejection of your refund |
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| Perishable goods such as food, flowers, newspapers or magazines cannot be returned | It must also be in the original packaging |
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