| Your experience with us this time was certainly not the exceptional experience we aspire for our guests, and I sincerely apologize for not being able to meet your expectations | All your comments are essential for us to improve |
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| We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future | We will continue every effort to retrain our staff and strive to improve the quality of our service |
Your experience with us this time was certainly not the exceptional experience we aspire for our guests, and I sincerely apologize for not being able to meet your expectations.
2| Kind regards, Steven Good afternoon ThamerAr, Thank you for including Movenpick Hotel Tahlia in your travel plans | Movenpick Hotel Tahlia Jeddah Jeddah• It is always a pleasure to receive positive feedback |
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| If your travel plans do bring you back to Jeddah, please contact me directly, I would be pleased to assist with any of the arrangements personally | I hope that this will not deter you from staying with us in the future |
While I am pleased that you found the reception staff to be excellent, I am disappointed to read that there were other aspects of your stay that were not up to expectation.
| Hayatham on Front Desk is your best asset | I am delighted to read that you had a positive experience and in particular that Haythem took good care of you |
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| I will be reviewing the details of your stay with the respective teams so that we may improve our process going forward | We will continue every effort to retrain our staff and strive to improve the quality of our service |
Together with my team, we look forward to welcoming you back to our resort.
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