So has the handling time for chats | More Details More and more customers are preferring self serve over calls to agents |
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I have more data for everything customer related, so that helps us a lot | We are confident of building state-of-the-art experience where a lot of customer problems would be solved instantly over chat |
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9We have been collaborating with Verloop | This allows me to control agent bandwidth, in terms of the number of chats |
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io to drive this mission and have come a long way |
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