| Coping needs replaced, as there are large chunks missing | The staff of service was excellent, too |
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| Drinks always had a odd taste, almost perfume like | The burger was surprisingly tasty especially under a Preferred Club palapa |
The room had a rather musty smell, light fixtures were broken, there was only an old fashioned Iphone charger remember those wide connectors! Food Service was fair, but it took a long time get get waited on or get your food at most restuarants.
6| Although, sink was missing drain and leaking, and pillows were lumpier than clam chowder | For example, the sauce for my pesto fuscilli was olive oil and a few flakes of green |
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| The room we had, looked old and tired with very outdated furniture and an unpleasant bathroom | 9 of us went and all 9 agreed we would never come back |
Service was hit or miss - some meals were served efficiently while others were a 2.
24| We were there 3 days | Hotel Secrets Aura Cozumel - All Inclusive Cozumel• The Manatee back pool water was actually below the skimmers and the pool was filthy and smelled |
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| Drinks were ok, food was rather mediocre: cold fries, rubbery pork roast, cakes made from a box | Fortunately, most people were well behaved |
Secrets Aura Cozumel All Inclusive Hotel• Preferred Club Junior Suite Swim up Ocean View• Preferred Club rooms were shown as updated; ours was NOT.
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