| How will the results be used? Hospitals and other service providers will continue to use their own ways of gathering feedback in addition to the NHS FFT | The NHS Friends and Family Test FFT was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed |
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| Here you can see percentage scores, which show how many people would recommend the service | It also has a range of , which you can download |
See the project's page for details of where to find them.
30| To find out about the data, select the link "Find out more about this data" | This is important because service providers can only make changes if they know exactly what is or is not working |
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| It's used by most NHS services, including community care, hospitals, mental health services, maternity services, GP and dental practices, emergency care, and patient transport | Service providers are also encouraged to inform patients about the comments and suggestions they've received, and include the actions they're planning to take in response |
You'll have the opportunity to explain your score by adding comments, and you may also be asked some follow-up questions.
5| Some providers may ask you to give your feedback by post, by text message, over the phone or using their website | " You can rank your answer from "very good" to "very poor" |
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| This information could be provided in various forms such as updates on the service provider's website, at patient meetings, or by displaying the "You said — we did" posters in receptions and waiting areas | Information about what could have been better is used to continuously improve services |
Find out more about the on the NHS England website.
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