| Understanding the nature of inquiries related to e-commerce and proposing direct solutions or solutions that require communication with third parties | Customer satisfaction rate after completing the purchase• Role tasks: The tasks are divided as follows:• Quick writing and responsiveness to inquiries The results you will be responsible for:• Close open conversations or emails• Writing periodic reports for the store manager and management summarizing the feedback and feedback received from customers in a way that benefits the organization• Job description What is the ultimate goal of this role? |
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| Responding to customer inquiries on all different communication channels social networks• The ability to interact with online chatting programs embedded on the site or standalone such as WhatsApp Business• The objective of this role is for the person to be a key link between the store's customers and the store by responding to customer inquiries before purchasing, during purchase and in the post-sale phase |
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